Shipping & Delivery Policy – Lugaro India

Effective Date: 15 May 2026

At Lugaro India, we are committed to delivering your orders safely and as quickly as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website, https://lugaro.in.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after order confirmation.
• Orders placed on Sundays, public holidays, or during special sale periods may require additional processing time.
• Order processing may be delayed if additional information or payment verification is required.
• Once your order has been dispatched, delivery details may be shared through SMS, WhatsApp, email, or other available communication channels.

1. Estimated Delivery Time

Our estimated delivery time within India is generally 5–10 business days after dispatch.

Delivery times may vary depending on your location, courier availability, supplier processing, weather conditions, and other logistical factors.

Remote areas may require additional delivery time. All delivery estimates are indicative and are not guaranteed.

1. Shipping Charges

• Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
• Free shipping may be offered on selected products or promotional orders.
• Any additional charges will be communicated before order confirmation, where applicable.

1. Order Tracking

Once your order has been shipped, tracking details may be provided when available.

You can use the tracking information supplied to follow your shipment through the relevant courier service.

If you have not received tracking details or your tracking information has not updated for an extended period, please contact our support team.

1. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery details.

Lugaro India cannot guarantee successful delivery if the information provided is incomplete or incorrect. If you need to correct your address, contact us as soon as possible before dispatch.

1. Delayed or Failed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

• Courier or logistics issues
• Weather conditions or natural events
• Public holidays or regional restrictions
• Incorrect or incomplete delivery information
• Unsuccessful delivery attempts
• Other circumstances beyond our reasonable control

If your order is significantly delayed or appears lost, please contact us so we can help investigate the shipment and determine the appropriate next steps.

Any applicable refund or replacement rights will be handled in accordance with our Refund & Cancellation Policy and applicable law.

1. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and locations, depending on courier and service availability.

• Customers should provide a valid phone number for delivery coordination.
• Please ensure that the person receiving the order is available at the delivery address.
• COD orders may be subject to confirmation before dispatch.

Any COD charges, where applicable, will be displayed before the order is placed.

1. Incorrect, Damaged, or Missing Products

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery, where possible.

Please provide your order number and clear photographs or videos showing the issue, if relevant, to help us investigate.

We will review the matter and assist with an appropriate resolution in accordance with our Refund & Cancellation Policy and applicable consumer protection laws.

1. Multiple Shipments

Some orders may arrive in separate packages if products are dispatched from different suppliers or fulfilment locations.

If your order contains multiple products and only part of the order has arrived, please contact us for an update on the remaining items.

1. Contact Information

For shipping and delivery enquiries, contact Lugaro India through:

Business Name: Lugaro India
WhatsApp: +91 7511177637
Instagram: @lugaroindia
Facebook: Lugaro India
Website: https://lugaro.in

Please include your order number when contacting us about an existing shipment.

1. Policy Updates

Lugaro India may update this Shipping & Delivery Policy when necessary. The latest version will be published on this page with a revised effective date.

Thank you for choosing Lugaro India. We appreciate your trust and look forward to serving you!