Privacy Policy – Lugaro India

Effective Date: 15 may 2026

At Lugaro India, accessible at https://lugaro.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Full name
• Phone number
• Email address
• Shipping and billing address
• Order and transaction details
• Information about your interactions with our website
• Device, browser, and website usage information collected through cookies and similar technologies

We collect only the information reasonably necessary to operate our business and provide our services.

1. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm orders and provide shipping updates
• Respond to your questions and customer support requests
• Process payments and help prevent fraudulent transactions
• Improve our website, products, and customer experience
• Send promotional messages or offers where permitted by law and, when required, with your consent
• Comply with applicable legal and regulatory requirements

1. Sharing Your Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers, including:

• Payment gateway providers
• Shipping and courier companies
• Suppliers and fulfilment partners involved in delivering your orders
• Website hosting, analytics, and technical service providers
• Government authorities or law enforcement agencies when legally required

These parties may receive only the information necessary to perform their relevant services, subject to applicable requirements.

1. Payment Security

Payments made through our website may be processed by third-party payment providers. Your payment information is handled according to the relevant provider's security practices and policies.

We do not intend to store complete payment card details on our own systems.

1. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and measure marketing performance.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

1. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

1. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, business operations, dispute resolution, and compliance with applicable legal requirements.

1. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of personal information where legally permissible
• Withdraw consent for activities based on consent
• Raise a privacy-related complaint

To submit a request, contact us using the details provided below. We may need to verify your identity before processing your request.

1. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing personal information.

1. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorisation or consent where required by law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or applicable laws. Any updated version will be published on this page with a revised effective date.

1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Business Name: Lugaro India
Instagram: @lugaroindia
WhatsApp: +91 7511177637
Facebook: Lugaro India
Website: https://lugaro.in

We will review and respond to privacy-related enquiries in accordance with applicable law.

Thank you for trusting Lugaro India.