Refund & Cancellation Policy – Lugaro India

Effective Date: 15 May 2026

At Lugaro India, we want our customers to have a smooth and satisfying shopping experience. This Refund & Cancellation Policy explains how order cancellations, returns, replacements, and refunds are handled when you shop at https://lugaro.in.

1. Order Cancellation

• Customers may request cancellation before their order has been shipped or dispatched.
• Once an order has been shipped, cancellation may not be possible. Please contact our support team for assistance.
• To request cancellation, contact us through WhatsApp at +91 7511177637 and provide your order number.
• If an order is successfully cancelled after payment, the eligible refund will be processed to the original payment method, subject to applicable payment-provider timelines and law.

1. Return and Replacement Policy

Customers may contact us to request a return or replacement if:

• The product arrives damaged.
• The wrong product is delivered.
• The product has a manufacturing defect.
• The product received is significantly different from its description.

Please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photos or videos where relevant.

Returns and replacements are subject to verification and applicable consumer rights. Any product-specific return conditions will be communicated clearly before purchase.

1. Non-Returnable Products

Certain products may be ineligible for return for hygiene, safety, personalisation, or other legitimate reasons, where permitted by law.

Any applicable exclusions will be disclosed on the relevant product page or before purchase. These exclusions do not remove your rights regarding defective, damaged, incorrect, or misdescribed products under applicable law.

1. Refund Eligibility

A refund may be available in circumstances including:

• An eligible order cancellation.
• A damaged, defective, incorrect, or significantly misdescribed product.
• An order that cannot be fulfilled.
• Another situation where a refund is required under applicable law.

We may request reasonable information to verify a refund request. We will communicate the outcome and any necessary next steps to the customer.

1. Refund Processing Time

Once a refund is approved:

• We will initiate the refund through the applicable payment method or payment provider.
• The time taken for the money to appear in your account may vary depending on your bank or payment provider.
• If the refund is delayed beyond the communicated timeframe, please contact us for assistance.

Where applicable, we will follow the refund timelines required by law.

1. Cash on Delivery (COD) Orders

For Cash on Delivery orders that have not been paid for, no payment refund is generally required if the order is cancelled before payment.

If a COD order has already been paid for and a refund is due, please contact our support team to arrange an appropriate refund method.

1. Return Shipping Charges

If a return or replacement is required because an incorrect, damaged, or defective product was supplied, Lugaro India will communicate the appropriate return or replacement arrangements in accordance with applicable law.

For other eligible returns, any applicable shipping charges or return conditions will be disclosed before purchase and handled in accordance with applicable law.

1. How to Request a Refund or Cancellation

Please contact us with the following details:

• Full name
• Order number
• Registered phone number
• Reason for cancellation, return, or refund
• Photos or videos, if relevant to the issue

WhatsApp: +91 7511177637
Instagram: @lugaroindia
Facebook: Lugaro India
Website: https://lugaro.in

1. Policy Updates

Lugaro India may update this policy when necessary. Any updated version will be published on this page with a revised effective date. Updates will not remove rights that customers are entitled to under applicable law.

1. Contact Us

If you have questions about cancellations, returns, or refunds, please contact our customer support team using the details above.

Thank you for shopping with Lugaro India. We appreciate your trust and support.